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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Agustin Gatica

June 24, 2024

5  out of  5
rating by Agustin Gatica
"Muy buen servicio...y muy amables todos gracias"
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hugo carlos

May 16, 2024

5  out of  5
rating by hugo carlos
"Exelent service great person very professional i recommend 5 stars 💯"
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Sophia Yanogacio

May 11, 2024

5  out of  5
rating by Sophia Yanogacio
"Great services"
We responded:
"Sophia- Thank you for the review we really appreciate it. Jason"
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Marissa Morelos

May 10, 2024

5  out of  5
rating by Marissa Morelos
"Girl that helped me with my payment was very nice"
We responded:
"Marissa- Thank you for the Positive Feedback! Jason"
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Darwin Perez

April 12, 2024

2  out of  5
rating by Darwin Perez
"Sinceramente esta oficina se ha vuelto la peor oficina de state farm, las personas que trabajan alli son tan incapaces para brindar informacion correcta oh hacer bien las cosas! Piensan que uno tiene su tiempo para andarlo perdiendo!! Asi que no recomiendo esta oficina para nadaaa!! Son una BASURA!"
We responded:
"Hi Darwin- I am surprised to see this review. I spoke to your wife, on the phone Friday and then He and I worked on your account for about 30 minutes yesterday (Monday) in person. She and I went over all the discounts including Multiple Car Discount, Home/ Auto, and Loyalty Discounts. I thought we had a nice interaction. She seemed to understand all the workings of the policies and discounts and seemed happy with the resolution. Please feel free to call me at the office 831-392-0022, or on my cell 831-521-2593. I would be happy to help assist you further with anything that was unresolved. Jason"
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Manuel Hernandez

December 29, 2023

5  out of  5
rating by Manuel Hernandez
"Esmeralda is a very knowledgeable employee to go to! She carries herself very well and it is obvious that she knows what she’s talking about. I appreciated how she easily explained things for me to understand and wasn’t in a hurry to get me out the door. I once visited State Farm to ask a question about a situation I was in and I arrived very last minute, right when they were about to close. However, Daniela was willing to help me get all my questions answered. I did not feel rushed and I appreciated Daniela’s patience the entire time. She’s really good at her job and I would recommend her to any other customer."
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Zeny Windham

August 9, 2022

5  out of  5
rating by Zeny Windham
"Fast service love the people that works at this State Farm very helpful and Jason Bristol is the most nicest person I've ever have as my insurance guy and the company is excellent love it ."
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Straw Hat Pizza

June 18, 2021

5  out of  5
rating by Straw Hat Pizza
"I’ve used State Farm for 10+ years. From my personal real estate and vehicles to my business insurance. Jason and his team have been amazing since day 1. They are on top of it and always one phone call away. I couldn’t have anything better to say about how great this company is and highly recommend them."
We responded:
"Thank you for the review, we appreciate your business."
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Monica Silva Baltasar

June 17, 2021

5  out of  5
rating by Monica Silva Baltasar
"They care of me when it’s needed. Best insurance I’ve ever had tbh. Mariah is sweet and so is the rest of the staff. Honestly, I have never had issue at this place or with State Farm in general."
We responded:
"Monica- Thanks for the review, glad we can help you with your insurance needs."
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Angelic Hernandez

June 13, 2021

5  out of  5
rating by Angelic Hernandez
"“Definitely recommend this office, staff is always friendly and overall amazing. Thank you Esme for always helping my family with our insurance needs”"
We responded:
"Thanks for taking the time to do a review! We appreciate your business."
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Mona Andrade

June 12, 2021

5  out of  5
rating by Mona Andrade
"I’ve had State Farm with Jason for several years and always receive the best service. His team is awesome. Mariah is always there to help when I need ID cards or when I’m a bit late on my bill. They’re super understanding and kind. Overall 10/10 service"
We responded:
"Hi Mona- Thanks for taking the time to do the review. Mariah is an awesome part of the team."
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Ace Boogie

June 12, 2021

5  out of  5
rating by Ace Boogie
"Thank you Esme for always helping my family and I with our insurance needs. Definitely recommend this office. The staff overall is amazing."
We responded:
"Esme is a great part of the team. Thanks for taking the time to recognize her with a review."
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Gingerich Built

June 10, 2021

5  out of  5
rating by Gingerich Built
"My father and I have had our business on the Monterey Peninsula for 35 years and worked with many people. Jason has been one of the best and we really appreciate the great service that he and his team gifts. Maria and Esmeralda are in the front office and are absolutely fantastic on the front lines."
We responded:
"Thanks for the review. Glad we can be the Business Insurance choice for your wonderful product."
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Edgar Martinez

June 10, 2021

5  out of  5
rating by Edgar Martinez
"Honestly comparing the service from different offices I honestly don’t regret coming here excellent service and very professional representative I believe her name was esmeralda 5 out of 5 customers service"
We responded:
"Thanks for the review Edgar. Esmeralda is a great part of the team."
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Bianca

June 8, 2021

5  out of  5
rating by Bianca
"I’ve had statefarm for about a year now and not once have I received bad customer service. I called because I had questions about a MVA I had recently and how asked if I had med pay, spoke to a very nice worker, Mariah and helped me with my situation. Recommend."
We responded:
"Thank you for the feedback. Med Pay is a very important part of your Auto Insurance package. I am glad you and Mariah were able to customize the package that was best for you."
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Citlaly Martinez

June 8, 2021

5  out of  5
rating by Citlaly Martinez
"Went in with Esmeralda for insurance inquiries. Very professional and really knows information. loved the responsiveness. Overall great quality!"
We responded:
"Thank you for the review. Esmeralda is a great part of the team and really cares about helping people make the best decisions on their Auto Insurance coverages."
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Diana Carlos

June 8, 2021

5  out of  5
rating by Diana Carlos
"This review is specifically for Esmeralda. Esmeralda is great she’s always there to help me and my daughter for any questions regarding our insured automobiles. We’ve had a few accidents over the past years and she’s always there to answer questions regarding what is covered in our policy. I def recommend this place and specially her."
We responded:
"Diana- I'm glad we could help. Always feel free to inquire about anything regarding your policy. Esmeralda is a great resource and can help you find the answers to your questions. Thanks for the review"
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DeSean Webb

June 8, 2021

5  out of  5
rating by DeSean Webb
"Had a situation I couldn’t handle online and went in. Mariah was very generous and helpful to assist me in my time of need. I highly recommend them for the best customer service and great coverage"
We responded:
"DeDe- Thanks for the review. Mariah is a great part of the team."
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minnie Jokes

October 2, 2020

5  out of  5
rating by minnie Jokes
"Always pleasant while in office. Very helpful in determining the best coverage for me. Also helped when there was a inaccurate claim against me. Worked with me on resolving it and removing it from my file. Thanks again!"
We responded:
"Minnie- Glad we could help you get that claim removed from your file. Thanks for the review, we appreciate your business."
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Heidi Garcia

January 10, 2020

5  out of  5
rating by Heidi Garcia
"I've been with Jason Bristol from State Farm since 2016 and Leticia has always helped us out with everything she's helpful respectful and is always in a good mood always smiling I've never gotten a bad attitude from her when I go in to pay my insurance or any other questions. I love her working there! She's a 5 star out of all the other girls that's work there she's the only one I always ask for cause she knows the answer to everything and if she doesn't she will always help you out the most she can. I love leticia. Excellent worker 😊😊😊😊"
We responded:
"Heidi- Thanks for taking the time to do a review. I'm glad Leticia could help you with your Auto Insurance. She is great"
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jacqueline perez

November 13, 2019

1  out of  5
rating by jacqueline perez
"I came in to this office at 9am and they told me that the lady wasn’t there to help me, and that I had to wait for her until 9:30am she actually showed up at 10am! Their office is supposedly open from 9-5 but there is no one there to help at 9!! When she arrived at 10 am she wasn’t happy to greet me, she asked my name and my car info and said my car insurance would be 160$ a month. Didn’t say for what coverage and what that would include. Worse service ever it was not worth the wait. I got AAA instead! I Wouldn’t recommend them at all go to another office!!"
We responded:
"Jacqueline- I'm sorry you had a bad experience at my office. Unfortunately we were working through some licensing issues and staffing issues at that time. Only team members that are licensed with the CA Department of insurance can offer quotes, we should have been better prepared that day. We are always trying to offer the best experience possible and unfortunately we missed the mark on that day. Jason"